Set up much the same as Job Operations. You should enter all the Operations your company does in the Sales process of securing a job. Once again, if you have never done this then it is also a good idea to whiteboard this as it may be a little easier. There are examples below to help you get started.
Average Hours: The average time allocated for this operation. For example, if you were to enter 0.25 in the average hours for a lead operation type, you are suggesting this will take 15 minutes.
Percent Complete: The percentage this Operation Type contributes towards the completion of the overall lead process.